Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
friendly staff
great location
noisy air-con
colder rooms in winter
8.0/10
Great
Rooms
8.0
Location
8.0
Service
8.2
Dining
7.8
Guest reviews
8.0/10
based on 6 reviews
8.6
8.6/10 based on 2134 reviews
William
United States,
March
2024
7.6/10
The hotel offers spacious rooms with a nice view, but they tend to be colder than comfortable in winter despite the noisy air-con. The service is exceptionally friendly and helpful. The location is ideal for both city visits and business meetings, with easy access to nearby areas. While the dining experience is varied and plentiful, there could be improvements in food quality and freshness. The facilities are well-maintained, offering a decent value for the overall stay.
Rooms
7.0
The rooms, although spacious with a nice view, can be colder than desired in winter due to noisy air-con.
Service
9.0
The service is remarkably friendly and helpful throughout the stay.
Location
8.0
The hotel's location is perfect for city visits, business meetings, and easy access to nearby areas.
Dining
6.0
The dining experience offers plenty of choices with room for improvement in food quality and freshness.
Facilities
8.0
The facilities are well-maintained and provide a decent value for the stay.
friendly staff
noisy air-con
Scott
United Kingdom,
February
2024
8.2/10
I had a pleasant stay at this hotel. The rooms were clean and spacious, with complimentary fruits and drinks throughout the day and evening. The service was friendly and helpful, although a bit more attention to politeness would have been appreciated. The location was convenient, especially for those needing quick access to the airport. The dining experience was outstanding with a variety of delicious meals. The facilities were well-maintained with everything one might need during their stay.
Rooms
8.0
The rooms were spacious, clean, and well-equipped with complimentary fruits and drinks.
Service
7.0
The service was friendly and accommodating, especially when seeking information on local attractions.
Location
9.0
The hotel's location was excellent, close to the airport, and a short ride to the city center.
Dining
9.0
The dining experience was superb with a variety of delicious and high-quality meals.
Facilities
8.0
The facilities were well-maintained and offered convenience throughout my stay.
Grant
United Kingdom,
February
2024
8.2/10
I had a wonderful stay at the hotel. The rooms were spacious, well-equipped, and clean, although a bit noisy due to facing the road when the window was open. The bathroom was also spacious with a refilled mini bar daily for free. The service was top-notch – the staff was incredibly helpful, approachable, and professional, ensuring a lovely and attentive experience. The location, while on the outskirts of Sofia and close to the airport, was not ideal for exploring the town center. The dining experience was good overall, though there was a slight misunderstanding with the barman on our meal arrangements. The facilities were extensive and well-maintained.
Rooms
8.0
The rooms were spacious and well-equipped, but a bit noisy when facing the road.
Service
9.0
The service was exceptional, with friendly and professional staff who looked after us very well.
Location
7.0
The hotel is located on the outskirts of Sofia, close to the airport, but not ideal for exploring the town center.
Dining
8.0
The dining experience was good overall, with excellent service, though there was a small issue with the barman not understanding our group size initially.
Facilities
9.0
The facilities were extensive and well-maintained.
Edwin
United Kingdom,
November
2023
7.8/10
I stayed at the hotel for a few nights and overall, it was a decent experience. The spacious suite was great, but the constant noise from heavy traffic was a bit bothersome. The free mini bar was a nice touch, though I had to keep the window open due to the noisy air-con.
Rooms
7.0
The suite was spacious with a free mini bar that was replenished daily, but the noise from heavy traffic outside made me keep the window open despite the air-conditioning running all the time.
Service
7.0
The staff was friendly and had a problem-solving attitude, but they didn't seem very concerned about our complaint. However, they were remarkable in assisting with any other questions or issues.
Location
9.0
The location was very convenient, just a 5-minute drive to the airport, which was perfect for my stay. Additionally, the shuttle service to the airport was a great perk.
Dining
8.0
The dining experience was fantastic with a wide selection of international and local choices. However, the breakfast items like bacon and eggs were served cold, which was a bit disappointing.
Facilities
8.0
The hotel had various facilities like room service, car hire, and laundry services available, making the stay convenient. However, the noise from outside could be a drawback.
spacious suite
noisy traffic
Michael
United States,
May
2023
8.2/10
My stay at the hotel was truly a pleasant experience. The rooms were spacious, modern, clean, and overlooked the beautiful city of Sofia. The convenience of having windows that could be opened made it easy to enjoy the fresh air without relying on the air conditioner. The hotel provided excellent service, including a smooth transfer to the airport even for our early 5 a.m. flight at no extra cost and without any delays.
Rooms
9.0
The rooms were big, convenient, and had a lovely view of Sofia. They were equipped with good air conditioning and provided a comfortable stay.
Service
9.0
The hotel staff, from the maid to the receptionist, was extremely professional, accommodating, and kind. They were always ready to assist and offered services tailored to our needs.
Location
8.0
The hotel's location was ideal for our travel plans, just a short 5-minute drive from the airport. It was perfect, especially for travelers coming to or leaving from Bulgaria.
Dining
7.0
The dining experience was satisfactory with a good variety of options available in the attractive restaurant. While it wasn't extraordinary, the food was enjoyable.
Facilities
8.0
The hotel offered various essential facilities, from room service to car hire options, ensuring a comfortable and convenient stay.
convenient location
average dining
Joe
United States,
April
2023
8.2/10
The hotel offers clean and spacious rooms with comfortable amenities and friendly service. Although the location may not be ideal for some tourists, it is convenient for accessing both the city center and nearby attractions. The dining experience is diverse and satisfying, complemented by well-equipped facilities.
Rooms
9.0
I've visited the hotel twice, opting for a Standard room and a Junior suite, both very spacious and comfortable.
Service
8.0
The service was very nice, polite, and helpful overall, although there were minor issues like the reluctance to change the air conditioner.
Location
7.0
The hotel is situated mid-way between the airport and city center, making it convenient for both types of travelers. It's also close to a major shopping mall.
Dining
9.0
The dining experience was diverse, fresh, and tasty, offering a great variety of dishes.
Facilities
8.0
The hotel's facilities are well-organized and cater to various needs of guests.
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